FAQ

What is your return policy?

We offer a 30-day return policy in line with UK consumer rights. If you're not completely satisfied with your purchase, contact us to initiate a return. Items must be unused, with tags attached, and in their original packaging. Please note that return shipping costs may apply.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

As our orders are dispatched directly from our suppliers, we have a very short window to make changes. Please contact us immediately after placing your order if you need to modify or cancel it. Once the order has been processed, we may be unable to make changes.

Do you ship internationally?

We currently ship within the UK. International shipping may be available on selected items — shipping options will be shown at checkout.

How long does shipping take?

As we work with trusted suppliers to deliver your items, orders are typically processed within 1-3 business days. Delivery usually takes 7-14 business days depending on your location and the item ordered. You'll receive a tracking number once your order has been dispatched.

Do you offer free shipping?

We offer free standard shipping on all UK orders over £30. For orders below £30, standard shipping rates apply and will be calculated at checkout.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How do I find my size?

We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us—we’re happy to assist!