Shipping policy

Shipping Policy

Nook & Glow works with trusted suppliers in the UK and overseas, so where your order ships from, and how long it takes to arrive, depends on the item you choose. Please read this policy before placing your order.

Order processing:
Orders are usually processed within 1–3 business days (excluding weekends and UK public holidays) and then dispatched directly by our supplier.

Delivery times:
Delivery times vary by product and supplier. Items dispatched from UK suppliers generally arrive sooner than items dispatched from international suppliers, which can take longer. Your delivery options and costs are shown at checkout.

Orders with more than one item:
If your order includes items from different suppliers, they may be sent in separate parcels and arrive on different days.

Tracking:
We'll email you when your order has been dispatched, with tracking details where available. Please allow up to 24 hours for tracking information to update.

Orders outside the UK:
If you are ordering from outside the UK, your order may be subject to customs duties, taxes or import fees set by your country. These charges are the responsibility of the recipient.

Lost or damaged parcels:
If your order arrives damaged or hasn't arrived within the expected timeframe, please contact us as soon as possible so we can investigate and put it right.

Contact us:
Email: nookandglowproducts@gmail.com
Phone: 07378777504