Return Policy

Last updated: August 2026

We want you to be completely happy with your purchase. If something isn't right, we're here to help. Please read our returns policy below.

1. Returns Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by proof of purchase (e.g. order confirmation email)

Items that are damaged, used, or not in their original condition may not be eligible for a full refund.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Downloadable digital products
• Gift cards
• Items marked as final sale or non-returnable at the time of purchase
• Personalised or custom-made items

3. How to Start a Return

To initiate a return, please contact our support team with your order number and reason for return. We will provide you with return instructions and, where applicable, a return shipping label.

Please do not send items back without first contacting us, as we may be unable to process your return.

4. Return Shipping Costs

If the return is due to a fault or error on our part (e.g. wrong item sent, damaged goods), we will cover the cost of return shipping. For all other returns, the customer is responsible for return postage costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.

6. Exchanges

If you'd like to exchange an item for a different size or variant, please contact us and we'll do our best to accommodate your request, subject to availability.

7. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund as quickly as possible.

8. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Contact Us

If you have any questions about our return policy or need help with a return, please don't hesitate to get in touch with our support team. We're happy to help.