Shipping Policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with us! Please read our shipping policy carefully so you know what to expect when you place an order.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays). You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Estimated delivery times are as follows:

  • Standard Shipping (UK): 3–5 business days
  • Express Shipping (UK): 1–2 business days
  • International Standard: 7–14 business days
  • International Express: 3–5 business days

Delivery estimates begin from the date of dispatch, not the date of order.

3. International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping rates. We recommend checking with your local customs office before placing an order.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to monitor your delivery on the carrier's website. Please allow up to 24 hours for tracking information to become active.

5. Delays

While we always aim to meet the estimated delivery times, delays can occasionally occur due to high demand, carrier disruptions, or customs processing. We appreciate your patience and will do our best to keep you informed if any issues arise.

6. Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will investigate the issue with the carrier and work to resolve it as quickly as possible, whether that means a replacement or a refund.

7. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We are unable to take responsibility for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will do our best to amend it before dispatch.

8. Contact Us

If you have any questions about your shipment or our shipping policy, please get in touch with our support team — we're always happy to help.

Returns Policy

30-Day Returns Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free 30-day returns policy.

Eligibility Requirements

  • Timeline: Items must be returned within 30 days of purchase
  • Condition: Products must be unused, unwashed, and in original packaging
  • Tags: All original tags and labels must be attached
  • Exceptions: Final sale items, clearance items, and custom orders cannot be returned

How to Return Your Items

  1. Contact our customer service team at tobieperkins105@gmail.com or call +44 7378 777 504
  2. Provide your order number and reason for return
  3. Receive a prepaid return shipping label via email
  4. Pack your item securely and ship it back using the provided label
  5. Once received and inspected, your refund will be processed within 5-7 business days

Refund Details

  • Processing Time: Refunds are processed within 5-7 business days of receipt
  • Original Payment Method: Refunds are issued to your original payment method
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error
  • Return Shipping: We provide a prepaid return label for your convenience

Contact Us

Have questions about our returns policy? We're here to help!

  • Email: tobieperkins105@gmail.com
  • Phone: +44 7378 777 504
  • Hours: Monday - Friday, 9 AM - 5 PM GMT